Shipping policy

Shipping Policy

Last updated: January 2026
At Ozzy’s, we aim to deliver your dog’s essentials quickly, safely, and reliably.

Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding bank holidays). Orders placed after processing hours or on weekends and bank holidays will be processed the next working day.

Once your order has been dispatched, you will receive a confirmation email with delivery details.

Shipping Locations

We currently ship within the United Kingdom only.

Delivery Times

Estimated delivery times are as follows:

Standard UK Delivery: 2–4 working days after dispatch

Delivery times are estimates and may vary due to peak periods or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed clearly before you complete your purchase.

From time to time, we may offer promotional free shipping, which will be clearly communicated on our website.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at [insert support email] within 7 days of the expected delivery date so we can investigate and resolve the issue promptly.

Incorrect Delivery Information

Please ensure that all delivery information is accurate at checkout. Ozzy’s cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

If you have any questions regarding shipping, please contact us at:

Email: info@ozzyspet.co.uk

Shipping policy

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